Privacy Policy

1. Who We Are

Dirty Deeds Laundry Co. (“we,” “us,” or “our”) is a laundry pickup, wash, fold, and delivery service based in Madison, Alabama. We operate at leavethedirtywork.com. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

We collect information you provide directly when you place an order or create an account:

• Name, email address, and phone number
• Pickup and delivery address
• Laundry preferences (detergent, temperature, fold style, etc.)
• Payment information (processed securely through Stripe — we do not store card numbers)
• Order history and service records

3. How We Use Your Information

We use your information to:

• Process and fulfill your laundry orders
• Send order confirmations, pickup reminders, and delivery notifications via SMS and email
• Manage your subscription and billing
• Respond to customer support inquiries
• Improve our service and operations

4. SMS / Text Messaging

By providing your phone number and opting in during the order process, you consent to receive transactional SMS messages from Dirty Deeds Laundry Co. regarding your orders. These messages may include order confirmations, pickup reminders, status updates, and delivery notifications.

Message frequency: Message frequency varies based on your order activity. You may receive up to 4–6 messages per pickup/delivery cycle.

Message and data rates may apply. Standard carrier rates apply to all SMS messages.

To opt out: Reply STOP to any message at any time. You will receive one confirmation message and no further messages will be sent.

For help: Reply HELP or contact us at hello@leavethedirtywork.com.

We do not share, sell, or disclose your mobile phone number to third parties for their marketing purposes.

5. Sharing Your Information

We do not sell your personal information. We may share information with:

• Stripe — for secure payment processing
• SMS service provider — for SMS delivery notifications
• Supabase — for secure data storage
• Law enforcement or legal authorities when required by law

All third-party providers are contractually required to protect your data and may not use it for their own marketing purposes.

6. Data Security

We use industry-standard security measures to protect your personal information, including encrypted connections (HTTPS) and secure data storage. Payment information is handled entirely by Stripe and never stored on our servers.

7. Your Rights

You may request to access, correct, or delete your personal information at any time by contacting us at hello@leavethedirtywork.com. We will respond within 30 days.

8. Cookies & Visitor Identification

We use essential cookies to keep you logged in and remember your preferences.

When you visit our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email address. We and our partners may send communications to those email addresses. You may opt out at any time by visiting https://app.retention.com/optout.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Continued use of our service after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at: